We are looking for an adaptable, self-motivated, and passionate IT Support Analyst to join our expanding IT team. Continued sustained growth opens up this full-time position. Our benefits package includes a subsidized health plan, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This role is very client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high-profile clients.

Qualifications and Skills

The ideal candidate will possess the following:

• Degree or diploma in a computer-related program at an accredited technical college or equivalent certification
• Any up-to-date IT qualifications (Microsoft, Cisco, CompTIA etc.) are considered an asset
• Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11
• Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
• Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
• Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers)
• Working knowledge of Android and iPhone iOS
• Experience troubleshooting both hardware and software issues
• VMware, Proxmox and Microsoft virtualization is considered an asset
• Understanding telephony systems is considered an asset
• MacOS is considered an asset
• Excellent verbal and written communications skills in English
• Excellent customer service skills
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
• Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required

Experience:

• 1+ years of experience in a technology environment or similar role

Responsibilities:

• Reproduce, diagnose, and resolve technical problems encountered by clients, where required providing advice and training to clients
• Communicate using phone, email, chat, and in-person with clients, providing technical support for our clients either remotely or in person
• Consult user guides, technical manuals and other documents to research and implement solutions
• Accurately log the support provided and time taken in the helpdesk software
• Pick up tickets from the appropriate ticket queue
• Document solutions to the technical problems experienced in our internal knowledge base
• Work with the team to maintain our client’s documentation
  

Clear Concepts is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

We are looking for a Senior IT Support Analyst with strong technical skills to join our expanding IT team. Continued sustained growth opens up this full-time position. Our benefits package includes a subsidized health plan, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This position is very client-focused and requires the ability to resolve complex business technology issues.

Qualifications and Skills

The ideal candidate will possess the following:

• Degree or diploma in a computer-related program at an accredited technical college
• Current IT Certifications would be a definite asset
• Recent Microsoft Associate certification (AZ-104, MS-500, MS-700 etc.) Or equivalent experience with the commitment to gain a Microsoft Associate certificate within 1 year
• Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
• Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
• Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
• Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers)
• Working knowledge of Android and iPhone iOS
• VMware, Proxmox and Microsoft virtualization
• Experience troubleshooting both hardware and software issues
• Experience with Microsoft networking environment and troubleshooting operations
• Understanding of telephony systems
• MacOS is an asset
• Excellent verbal and written communications skills in English
• Excellent customer service skills
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
• Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required
• Must have a valid Manitoba Driver’s license

Experience:

• Minimum 3 years of experience in an IT role
• Managed Service Provider work experience is an asset
• Experience with modern phone systems (MS 365 Business Voice, 3CX, etc.)

Responsibilities:

• Received and respond on escalated tickets
• Communicate using phone, email, chat, and in-person, providing technical support for our clients either remotely or in person
• Reproduce, diagnose, and resolve technical problems encountered by clients
• Where required, provide advice and training to clients and Support Analysts
• Accurately log the support provided and time taken in the helpdesk software
• Ability to travel to client sites to provide technical support or hardware installations
• Document solutions to the technical problems experienced in our internal knowledge base
• Work with the team to maintain our client’s documentation
  

Clear Concepts is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

The Account Manager will sell Information Technology (computer) services and products to assigned prospects and accounts. The primary focus of the Account Manager is outside sales, where penetration and coverage of accounts is required at a strategic level.

As Account Manager, you will work proactively to secure new clients, and maintain and develop an existing customer base. You will be expected to professionally represent Clear Concepts in presentations and briefings, conduct demonstrations and prepare proposals. You must be able to effectively position Clear Concepts and present a strong value proposition to clients. As a successful Account Executive, you will build on your entrepreneurial spirit and will be expected to regularly meet or exceed sales targets.

• Selling IT service offerings and business IT product solutions
• Regularly meet or exceed sales targets
• Prioritizing activities and territory management to ensure optimum penetration and profitability, including developing Strategic Account Plans
• Negotiating with clients and partners
• Developing and maintaining client relationships at decision maker levels
• Preparing written proposals; delivering oral presentations to customers and other stakeholders
• Setting and executing account strategy
• Providing accurate and timely reports including forecasts and activities
• Diligently using, maintaining and updating customer information

• Knowledge of the Information Technology industry
• Demonstrated ability to close B2B professional services solutions
• Knowledge of current general business IT needs
• Demonstrated ability to build and maintain client relationships
• Demonstrated successful track record in sales
• Superior English oral and written communication skills
• High level of energy and self-motivation
• Minimum of 3 years’ experience in an outbound sales role
• Post-secondary education or equivalent
• Proficiency in software skills such as Excel, PowerPoint, Outlook, CRM tools
• Working knowledge of ConnectWise an asset
• Own transportation required